Terms of service

About these terms

DreamSheets is provided by CODE:HILL LTD, a company registered in England and Wales with company number 14704543 and VAT number GB 463 5938 58, whose registered office is Units 5-7 Averys Park, Harvard Way, Ringmer, BN8 5WG ("we", "us"). These terms apply to the company or production that holds a DreamSheets account (the "customer") and to everyone who uses DreamSheets through it ("users"). Where we have a separate signed agreement with a customer, that agreement takes priority over these terms.

Accounts and access

• Accounts are by invitation. Each user must use their own account and keep their password to themselves.
• Each production has an owner, who decides who is invited and whether they can make changes. The customer is responsible for who its owners invite and for removing people who no longer need access.
• Tell us straight away at support@dreamsheets.co.uk if you think an account has been used without permission.

Your data

The customer owns the data it puts into DreamSheets. We use it only to provide and support the service, as set out in our privacy notice, and we act as the customer's processor for any personal data in it.

The customer is responsible for having a lawful basis to hold its crew's personal data in DreamSheets, for telling its crew about it, and for keeping it accurate. The owner of a production can export its schedule and lists at any time.

Acceptable use

Don't use DreamSheets to break the law, to store data you have no right to hold, or to hold special category data such as health information. Don't try to get into productions or accounts you haven't been invited to, test the service's security without our written agreement, or disrupt it for others. We may suspend an account that does any of these things, and we'll tell the customer why.

The service

We'll run DreamSheets with reasonable skill and care and keep it secure as described on our security page. We change and improve the product over time. If a change removes something a customer relies on, we'll give reasonable notice first. We may occasionally need to take the service down for maintenance, and we'll try to do that outside working hours.

Fees

Commercial terms, including fees, invoicing, notice and service levels, are set out in your order form or agreement with us.

Ending the service

Either side can end the service with the notice set out in your order form or agreement with us, or straight away if the other side seriously breaks these terms and doesn't put it right within 14 days of being asked. Before we delete a customer's productions at the end of the service, the customer can export them, as set out in that agreement. Copies in our nightly backups expire within 30 days.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow to be limited. Otherwise, neither side is liable for indirect or consequential loss, or for loss of profit, and our total liability is limited as set out in your order form or agreement with us.

DreamSheets works out costs from the rates and bookings the customer enters. The customer remains responsible for checking figures before relying on them for payroll or payments.

General

We may update these terms, and we'll tell customers about material changes before they take effect. These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.